Terms and Conditions

General Terms and Conditions 

We offer one core service of chauffeuring on this website, which breaks down into three branded offerings – Comfort, Luxury and Safety. These are defined as (the “Service”) in these Terms and Conditions. By using this Website and placing a booking with us, you acknowledge that you have read, and you agree to be contractually bound by and comply with these Terms and Conditions for both our acceptance of the booking and for the delivery of the transportation services.

      Purchases Of Services 

  • By placing an order through our website, you agree that you are legally capable of entering into binding contracts. 
  • By placing an order through our website, you agree that you are at least 18 years old. 
  • We will acknowledge by e-mail your order for a Service at the time you place your order.  
  • Once the order has been accepted and the service has been confirmed we will then notify you by mail. 
  • We may, at our sole discretion, cancel the service ordered by you in the following circumstances: if you fail to pay for the agreed amount for the service prior to the service commencing; any credit card or direct debit details submitted by you for payment are found not to be valid or cease to be valid. 
  • Cancellation of orders made howsoever caused shall be without prejudice to any rights or liabilities accrued at the date of cancellation. 
  • Booking our services is only possible through our website or via direct communication with I London VIP Chauffeur. Drivers are not able to accept or manage bookings in any way.
  • Any payment made to I London VIP Chauffeur is solely being made to I London VIP Chauffeur and not the Driver, even when the Driver collects the money on behalf of I London VIP Chauffeur.


      Payments And Deposits 

  • Credit card payments are subject to a 3.85% surcharge. 
  • Wedding car hire payments will be taken 7 days prior to the event. 
  • Your booking may be subject to additional waiting time after the 60min free on all Airport Pickups. And 15min on any other pick-up address  
  • The charge on your credit card statement will be shown as I London VIP Chauffeur Limited. The prices for the Services are as set out on the Website and the price payable for the specific service ordered will be sent by email to you when the booking is confirmed. 
  • Your payment will be processed by a secure connection at the time you place your order on the relevant section of the Website.  
  • Payment is required by credit or debit card prior to services commencing. 
  • During the booking process, we will ask you to complete/provide payment by credit card or direct card to enable us to collect payment for the services required. 
  • We send electronic invoices/advice of charges to you in Adobe Acrobat PDF versions. 
  • You may request paper or electronic copies of any of your invoices at any time. 

 Cancellation And Refund Policy 

  • Bookings can be cancelled via email or phone and will receive confirmation of this cancellation via email.
  • If a booking is cancelled by the Client within 24 hours of the start of the period of hire, then the Client will not be charged. (this is valid for one-way service). 
  • For an Event of more than 4 days, we need 96 hours of notice for cancellation and a full refund. 
  • Any deposit paid for bookings will be non-refundable if is less than 48h prior to service.
  • If a booking is cancelled by the Client within 12 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.  
  • Any cancellation up to 6 hours will be charged at 100% of the total hire price. 
  • Any changes to the booking on Events with more than 3 cars after the agreed time date and mileage will increase the price by 75%   
  • If the Client does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable. 
  • I London VIP Chauffeur request a minimum of 4 hours’ notice for any online bookings. 
  • If you would like to book a car with less than 4 hours’ notice, please call our helpline.
  • I London VIP Chauffeur will carry out the booking for fares paid in advance or for which official fare estimates were provided in advance 
  • Only I London VIP Chauffeur is able to cancel a booking, although a driver may reject the fare if special conditions are met.
  • All journeys will be carried out by PHV London licenced vehicles and London PHV licenced drivers.
  • I London VIP Chauffeur takes full responsibility for the journey from the agreed starting point to the agreed finish. This is not the responsibility of the Driver, nor is the Driver able to amend or accept a booking. The Business instead is responsible for this exclusively.
  • The Driver will drive at safe and sensible speeds in accordance with road conditions, traffic, and the legal speed limits. 
  • Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road. 
  • We provide subcontracted vehicles occasionally, and these vehicles also meet all relevant conditions. 
  • By supplying your email address, you permit I London VIP Chauffeur Limited to contact you via e-mail. 
  • We never supply your email to any third party. 
  • If there are any changes or variations including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged extras in accordance with the pricing structure on our website. 
  • We reserve the right to change your vehicle or chauffeur at any time if necessary. 
  • Every effort will be made by I London VIP Chauffeur to ensure that our vehicle(s) or licensed Sub-Contractors vehicle(s) arrive on time. 
  • Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Client at the time of booking. 
  • I London VIP Chauffeur vehicle(s) and sub-contracted vehicles are fully insured for passenger and third-party claims. 
  • Client’s properties are carried entirely at their own risk and I London VIP Chauffeur shall not be held responsible/liable for any loss/damage to such property. 
  • I London VIP Chauffeur will keep a lost property book at their office and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the Client. 
  • I London VIP Chauffeur and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle, or any other passenger(s). 
  • I London VIP Chauffeur maintains a strict non-smoking policy in all its vehicles. 
  • Nothing contained in these terms and conditions can affect the Client’s statutory rights. 
  • Online quotations do not allow for public and bank holidays like Christmas Day. On Christmas Day, Boxing Day and New Year’s Day, there will be a 100% surcharge on all journeys. All other Bank Holidays will be subject to a 50% surcharge. 
  • All major sporting events such as Wimbledon and Ascot are charged at a premium rate which may mean online bookings for these types of events may not be valid. 
  • Standard online booking procedures do not apply to weddings. Weddings have a different pricing structure and must be arranged in a bespoke fashion with the provider.


  • Invoices: All invoices to be paid to I London VIP Chauffeur within 14 days of the date of the invoice, unless otherwise agreed in writing. 
  • Monthly payment: On approval, business account customers can pay monthly. I London VIP Chauffeur will provide a detailed invoice at the beginning of each month. This will include a breakdown of all journeys and charges, disbursements, parking, and cancellation fees incurred under that business account during the preceding month. 
  • Overdue payment: I London VIP Chauffeur reserves the right to suspend customers’ access to their business accounts in the event of any overdue payment. 
  • Late payment charges: I London VIP Chauffeur reserves the right to be paid all costs for recovering late payment from overdue business account customers. This will include I London VIP Chauffeur administrative costs and any associated costs incurred with lawyers or debt collection agencies.
  • Any delay of payments  will be penalty 2.5%  

Limitations Of Liability 

  • Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website it is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. 
  • Further, no warranty is given that the Website and/or the Service shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability. 
  • Access to and the use of this website is at your own risk 
  • We do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.  
  • We accept no liability for viruses 
  • We recommend that you take all appropriate safeguards before downloading information or images from the Website. 


  • Our secure server software encrypts all your payment card details. 
  • The process scrambles all the information, allowing no unauthorized third party to intercept the data. 
  • Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the Website. 

     Complaints Procedure 

  • We are very proud of our high standards of customer service. 
  • However, if we fail in meeting these standards, please do not hesitate to contact us at any time by mail contact@londonvipchauffeur.com 

      Intellectual Property 

  • All website, design, text, and graphics belong to us 
  • All copyright, trademarks and other intellectual property in the Software belongs to us or our Licensors. 
  • You are not permitted to use the Website in any way that may infringe the intellectual property rights contained on the Website. 
  • This means that you may not adapt, reproduce, publish, upload, extract, alter, store, post, redistribute, reutilize, retransmit, or broadcast, all or any of the contents of the Website including but not limited to any trademarks or copyrighted material without our express permission. 
  • However, you are not permitted to download and print out pages from the Website for the sole purpose of viewing for your own personal information. 
Drivers Terms and Conditions

The Agreement details the provision of executive chauffeur services and or chauffeur car service by the Driver that will be performed by the Driver in accordance with these terms. The Driver acknowledges that full compliance with these terms is required and that they are in no way permitted to accept or handle bookings, and can instead only accept bookings from the Business.

Agreed Rates and Procedures 

The Company will organize and advise pick up times for each customer and forward the chauffeur request details to the Driver as and when required. The request details will confirm the customer’s address, destination, and agreed mileage for the trip. The chauffeur request will be sent to the Driver via SMS WhatsApp or e-mail and must be responded to within 10 hours of receipt to be confirmed. Where a chauffeur request is operating as a back-to-back the return transfer is paid at 50% of the full rate. MPV rates are only applicable when this vehicle type is requested and confirmed by the Company. Waiting time, tolls and car parking can be claimed by the Driver as agreed by the Company. On all our contracts the first hour of waiting is free on airport pick up. Claims for waiting time, parking and tolls must be received by the Company within 24 hours of completion of the job. 

Vehicle Mileage 

No ‘empty’ journey costs are payable by the Company. The Company only pays when the Driver carries passengers. Excessive mileage will not be paid by the company unless there is due reason for this, and the Company agrees to pay. The Company will not unreasonably withhold its consent to requests for excess mileage if the claim is justified and evidenced. The Company must receive excessive mileage claims within 24 hours of completion of the job. 


The Company will pay no cancellation charges if a chauffeur request is cancelled prior to the vehicle allocated by the supplier having commenced its journey. If a job is cancelled after the Driver has commenced the journey that is the subject of the Chauffeur request the Company will consider a reasonable request for a cancellation payment made by the Driver. 

Payment Terms 

The company operates a self-billing system and will send out an invoice to you for all jobs that were subject to a chauffeur request. Payment will be made by BACS to the Driver’s designated bank account within 30 days of the job completion after the drivers send invoice to the company with all jobs. The Driver should provide the Company with appropriate bank details 

No Employment 

  • During the term of this Agreement, it is agreed that the Driver’s status vis-a-vis the Company is that of independent contractor and not an employee of the Company. Nothing in this Agreement shall constitute a partnership between the Company and the Driver. The Driver shall not have the power or authority to bind the Company. 
  • The relationship between driver and I London VIP Chauffeur will be that of principal and agent and nothing in this agreement shall render you an employee, worker, or partner of I London VIP Chauffeur and you shall not hold yourself out as such. 
  • This agreement constitutes an agency agreement and not a contract of employment and accordingly you shall be fully responsible for and shall indemnify I London VIP Chauffeur for and in respect of: 
  • The Driver agrees that they will be responsible for the payment of any tax, social security contributions or other statutory levy, or deduction which may be due in relation to any consultancy fee, commission, or expenses payable pursuant to this Agreement. 
  • The Driver is responsible for any VAT payable to HMRC on any amounts payable under this Agreement. 
  • The Drivers to communicate their VAT status to the Company, notifying any changes to it on a timely basis (which shall not be later than 7 days since the date of change). 
  • The Driver accordingly agrees fully to indemnify and to keep fully indemnified the Company against all and any liabilities for income tax, social security contributions or other statutory levy, deduction or impost arising in respect of any fee payable under this Agreement 


Access to I London VIP Chauffeur Services is only permitted where you have registered. 

  • you must be at least 21 years old (or the requisite age of majority in the jurisdiction in which you are based, if older)  
  • you must hold a full DVLA, Northern Ireland, or other EEA stated driving licence that is at least three years old  
  • you must have the right to live and work in the UK. 
  • you must hold a private hire driver licence and you must own a vehicle with an appropriate private hire vehicle licence. 
  • All Drivers must be of smart appearance. Suit, tie, shirt, and shoes are the required dress under this agreement. 
  • Drivers must not use handheld telephones whilst driving. 
  • Drivers must not smoke in the presence of customers. 
  • Drivers must ensure upon arrival at a collection point that the customer is the correct individual. 
  • Drivers must assist customers with luggage and be always polite. 
  • Name boards – Drivers must carry iPad (plane name board) when meeting customers for any journey booked by the company. 
  • The supplier and its drivers must not solicit business from any customer, first introduced to them by the I London VIP Chauffeur Company this will prosecuted and reported to TFL. 
  • Drivers should ensure that they are at the pickup point 30 minutes prior to their allotted pickup time. 

Driver Details 

The supplier should inform the company within 7 days of any changes of address, telephone, e-mail address, bank details or VAT status. The Driver must ensure that they are contactable by Phone or email. 


The Driver will keep confidential all matters pertaining to this agreement and the business of the Company and will not discuss or divulge to any third party (including customers) any information which is obtained by reason of this Agreement and/or the relationship with the Company. 

Insurance / Licenses 

The supplier must ensure that all vehicles allocated to transfers booked by the company, have a valid Private Hire Licenses and appropriate insurance. Drivers and their vehicles must always be compliant with all laws and regulations. The Company require a copy of all documents, registrations, licenses, policies etc. pertaining to the Driver complying as foresaid. 

Customer Service 

The Company is committed to providing a First-Class service to all its customers. Accordingly, all Drivers will always employ the highest standards of service possible. The Company reserves the right to withhold payment in the case of serious complaints received from customers about a Driver. 


The supplier must ensure that all vehicles will be a maximum of five years old, be air-conditioned and carry hands free mobile which the driver can use legally whilst the vehicle is in motion. All vehicles provided should be free of mechanical defects and be regularly maintained- Vehicles should be of the highest standard.  

Entire Agreement 

These Terms and Conditions represent the entire understanding relating to the use of the Website and supersede all other statements, representations, or warranties (whether written, made by email or oral) made by us. 

Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty, or condition that it makes fraudulently.