Terms and Conditions
I London VIP Chauffeur Limited
Company Registration: United Kingdom
Effective Date: 18 April 2026
These Terms and Conditions (“Terms”) constitute a legally binding agreement between I London VIP Chauffeur Limited (“the Company”, “we”, “us”, “our”) and any person, entity, or authorised representative (“the Customer”, “you”, “your”) who accesses the website, requests a quotation, or books any chauffeur service.
By proceeding with a booking, payment, or use of our Services, you confirm that you have read, fully understood, and agreed to be legally bound by these Terms without limitation or reservation.
These Terms are drafted in accordance with applicable UK consumer protection law, private hire licensing requirements, and UK GDPR data protection legislation.
PART A – GENERAL CUSTOMER TERMS
1. INTERPRETATION AND CONTRACTUAL STATUS
1.1 These Terms govern all Services provided by the Company, including all bookings made online, by telephone, email, messaging platforms, or third-party agents.
1.2 Any quotation issued by the Company shall be deemed an invitation to treat and shall not constitute a binding offer.
1.3 A legally binding contract (“Contract”) shall only come into existence upon written confirmation of acceptance of the Booking by the Company.
1.4 The Company reserves the absolute and unrestricted right to refuse, cancel, or decline any Booking at its sole discretion.
2. DESCRIPTION OF SERVICES
2.1 The Company provides pre-booked private hire chauffeur-driven transport services, including but not limited to:
Executive and corporate travel
Airport transfers and flight-monitored pickups
Hourly chauffeur hire
Wedding transportation services
Event and VIP transport
Long-distance and intercity journeys
Cruise and port transfers
2.2 The Service may be delivered using Company-owned vehicles or subcontracted licensed operators where operationally necessary.
2.3 All Services are subject to availability, traffic conditions, regulatory requirements, and operational constraints.
3. ELIGIBILITY AND CUSTOMER WARRANTIES
3.1 By placing a booking, you warrant that:
you are at least 18 years old;
you have legal capacity to enter into binding agreements.
All the information provided is accurate and complete.
You are authorised to make payments using the chosen method.
3.2 The Company shall not be liable for any loss arising from incorrect or incomplete information provided by the Customer.
4. PRICING STRUCTURE AND ADDITIONAL COSTS
4.1 All prices are calculated based on information supplied at the time of Booking.
4.2 The Customer acknowledges that additional charges may arise due to:
Extended waiting time beyond free allowance
Diversions or route changes that are requested by the Customer may also result in additional charges.
Additional stops that were not included in the original booking are also considered.
4.3 The Company reserves the right to adjust the final price where actual journey conditions differ from those originally disclosed.
4.4 All-INCLUSIVE CHARGES CLAUSE
Unless otherwise expressly stated in writing at the time of confirmation, the total price quoted by the Company for the provision of Services shall be deemed to be fully inclusive of all standard operational and regulatory charges associated with the execution of the agreed journey.
For the avoidance of doubt, where included within the confirmed price, such charges shall encompass, but are not limited to, congestion charges, toll fees, parking fees, airport access or drop-off charges, Ultra Low Emission Zone (ULEZ) fees, or any equivalent environmental or road-use charges imposed by local or governmental authorities.
Furthermore, where applicable, the agreed price may also reflect adjustments for operational conditions, including, without limitation, special events, peak travel periods, restricted access zones, or areas subject to controlled entry, all of which may affect route planning, timing, and service delivery requirements.
The Customer acknowledges that the pricing structure is calculated based on the information provided at the time of Booking and agrees that no additional charges will apply in respect of the above items where they have been expressly included within the confirmed quotation.
5. PAYMENT TERMS, CHARGEBACKS AND AUTHORISATION
5.1 Payment is required in full prior to Service commencement unless otherwise agreed in writing.
5.2 The Customer agrees that payment authorisation constitutes acceptance of liability for all charges arising under the Booking.
5.3 The Company reserves the right to retain proof of Booking, communication logs, GPS records, and operational data as evidence in the event of a payment dispute or chargeback.
5.4 Any fraudulent chargeback or payment reversal initiated without valid contractual justification shall be treated as a material breach of contract, and the Company reserves the right to recover all associated losses, administrative costs, and legal fees.
6. WAITING TIME, FLIGHT DELAYS AND NO-SHOW POLICY
6.1 The Company provides complimentary waiting time as follows:
Airport pickups: sixty (60) minutes from actual landing time
All other pickups: fifteen (15) minutes from scheduled time
6.2 Thereafter, waiting time shall be charged at prevailing rates.
6.3 Failure of the Customer to attend the pickup location within a reasonable time shall be deemed a “no-show” and the full Booking amount shall remain payable.
6.4 The Company accepts no liability for airline delays, missed connections, or inaccurate flight data supplied by the Customer.
7. CANCELLATION POLICY
7.1 Cancellations are governed strictly as follows:
If a booking is cancelled within 24 hours from the start of hire, no charge applies.
If cancelled within 10 hours, 50% is non-refundable.
If cancelled within 6 hours, 100% of the booking is charged.
No-show bookings are not refundable.
Minimum 4 hours’ notice is required for online bookings.
Urgent bookings made under 4 hours must be made via telephone.
7.2 Large Vehicles / Events:
Free cancellation if made 72 hours before booking.
After 72 hours, no refund is issued.
7.3 Weddings, corporate contracts, events, and multi-vehicle Bookings may be subject to separate cancellation agreements.
7.4 The Company reserves the right to determine whether a refund is appropriate based on operational loss incurred.
8. CUSTOMER CONDUCT AND RESPONSIBILITIES
The Customer shall ensure that all passengers:
behave in a lawful and respectful manner
comply with Driver instructions relating to safety
do not engage in abusive, disruptive, or unsafe conduct
do not smoke or use prohibited substances inside Vehicles
The Customer shall be fully liable for all actions of passengers within their Booking.
9. DAMAGE, CLEANING AND LOSS RECOVERY
The Customer shall be legally responsible for all damage caused to any Vehicle, including but not limited to:
interior or exterior damage
staining or contamination
vomit or bodily fluid contamination
smoke or vaping damage
wilful misuse of vehicle facilities
The Company reserves the right to recover full costs of repair, cleaning, replacement downtime, and loss of earnings resulting from vehicle unavailability.
10. SUBCONTRACTING AND OPERATIONAL FLEXIBILITY
The Company reserves the right to subcontract Services to third-party licensed operators without prior notice, provided that equivalent service standards are maintained.
11. VEHICLE AND DRIVER SUBSTITUTION
The Company reserves the right to substitute Vehicles or Drivers at any time where required due to operational necessity, safety concerns, breakdown, or availability.
Such substitution shall not entitle the Customer to cancellation or refund provided the Service remains materially similar in standard.
12. FORCE MAJEURE
The Company shall not be liable for failure or delay in performance caused by events outside its reasonable control, including but not limited to:
traffic incidents and road closures
severe weather conditions
industrial action or strikes
airport disruption or airline delays
government action or legal restrictions
terrorism, civil unrest, or security incidents
mechanical failure was not reasonably foreseeable
13. LIMITATION OF LIABILITY
13.1 Nothing in these Terms shall exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
13.2 Subject to clause 13.1:
the Company shall not be liable for indirect or consequential losses
liability shall be limited to the value of the booking.
the Company shall not be responsible for business interruption, loss of profit, or reputational damage
14. INSURANCE
All Vehicles operated or subcontracted by the Company carry valid private hire insurance in accordance with UK TFL regulatory requirements. However, personal belongings remain the responsibility of the Customer at all times.
15. DATA PROTECTION AND GDPR COMPLIANCE
15.1 The Company processes personal data in accordance with:
UK General Data Protection Regulation (UK GDPR Data Protection Act 2018)
15.2 Personal data may include:
contact details
booking information
payment records
journey history
communications
15.3 Data is processed under the lawful bases of the following:
contract performance
legal obligation
legitimate business interest
15.4 Data is stored securely using appropriate technical and organisational safeguards to prevent unauthorised access, loss, or misuse.
15.5 Customers have rights, including:
access to personal data
correction of inaccurate data
deletion (where applicable)
restriction of processing
objection to processing
15.6 Data is retained only for as long as necessary for legal, contractual, and operational purposes.
16. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
PART B – DRIVER / SUPPLIER AGREEMENT
17. STATUS OF ENGAGEMENT
Drivers and subcontractors operate strictly as independent contractors and not as employees, workers, or agents of the Company.
18. COMPLIANCE REQUIREMENTS
Drivers must maintain at all times the following:
valid driving licence
valid private hire licence
full insurance compliance
roadworthy licensed vehicle
compliance with all applicable laws
Failure to maintain compliance shall result in immediate termination.
19. PROFESSIONAL STANDARDS
Drivers must maintain the highest standards of professionalism, including punctuality, appearance, customer service, and safe driving practices at all times.
20. CONFIDENTIALITY
Drivers agree not to disclose any confidential business, operational, or customer information during or after engagement.
21. NON-SOLICITATION
The Driver acknowledges that they act as an independent contractor and not as an employee, partner, or agent of I London VIP Chauffeur Limited, except where expressly authorised in writing.
By accepting any booking, assignment, or engagement through the Company, the Driver agrees to be bound by these Terms and Conditions.
The Driver must not, either during the term of engagement or for a period of 12 months following termination of services for any reason, directly or indirectly solicit, approach, divert, or accept any business from any client, customer, or corporate account introduced by the Company.
This includes, but is not limited to, accepting private bookings, payments, or transport requests outside of the Company’s authorised booking system.
Any breach of this clause shall constitute a material breach of agreement and will result in immediate termination of all ongoing work and access to the Company’s services, effective immediately upon discovery of the breach.
In the event of such breach, the Company reserves the right to:
The Company may terminate the working relationship without notice.
Withhold any outstanding payments due;
Seek recovery of any financial losses or damages suffered; and
Report the matter to Transport for London (TfL) or any relevant regulatory authority where appropriate.
22. TERMINATION RIGHTS
The Company reserves the right to terminate any driver engagement immediately in the event of:
breach of contract
misconduct
regulatory non-compliance
safety concerns
reputational risk
23. ENTIRE AGREEMENT
This document constitutes the entire agreement between the parties and supersedes all prior communications or agreements.
COMPANY DETAILS
I London VIP Chauffeur Limited
Email: contact@londonvipchauffeur.com