General Terms and Conditions for I London VIP Chauffeur
We offer a core service of ‘chauffeuring service’ on this website, which breaks down into three
branded offerings – Comfort, Luxury, and Safety. These are defined as (the “Service”) in these
Terms and Conditions. By using this website, you acknowledge that you have read and you
agree to be bound by and comply with these terms and conditions.
💵 Purchases Of Services
• By placing an order through our website, you agree that you are legally capable of
entering into binding contracts.
• By placing an order through our website, you agree that you are at least 18 years old.
• We will acknowledge your order for a service by email at the time you place it.
• Once the order has been accepted and the service has been confirmed, we will then
notify you by e-mail.
• We may at our sole discretion cancel the service ordered by you in the following
circumstances:
o If you fail to pay the agreed amount for the service prior to the service
commencing.
o If any credit card or direct debit details submitted by you for payment are found
not to be valid or cease to be valid.
• Cancellation of orders made howsoever caused shall be without prejudice to any rights or
liabilities accrued at the date of cancellation.
💳 Payments and Deposits
• Credit card payments are subject to a 2.5% surcharge.
• Wedding car hire payments will be taken 10 days prior to the event.
• Your booking may be subject to additional waiting time after the 60-minute free allowance
on all airport pickups and 15 minutes on any other pickup address.
• The charge on your credit card statement will be shown as I London VIP Chauffeur.
• The prices for the Services are as set out on the Website, and the price payable for the
specific service ordered will be sent by email to you when the booking is confirmed.
• Your payment will be processed by a secure connection at the time you place your order
on the relevant section of the website.
• Payment is required by credit or debit card prior to services commencing.
• During the booking process, we will ask you to complete/provide a payment by credit
card or direct card to enable us to collect payment for the services required.
• We send electronic invoices/advice of charges to you in Adobe Acrobat PDF versions.
• You may request paper or electronic copies of any of your invoices at any time.
❌ Cancellation and Refund Policy
• If a booking is cancelled by the client within 24 hours from the start of the period of hire,
then the client will not be charged.
• If a booking is cancelled by the client within 10 hours from the start of the period of hire,
50% of all monies paid will be non-refundable.
• Any cancellation up to 6 hours will be charged at 100% of the total hire price.
• If the client does not appear at the time and place designated as the pickup point, all
monies paid will be non-refundable.
• I London VIP Chauffeur requests a minimum of 4 hours’ notice for any online bookings.
• If you would like to book a car with less than 4 hours’ notice, please call our helpline.
• Special Cancellation Policy for Buses, Minibuses, and Big Events: For all bookings
involving buses, minibuses, or large-scale event transportation, the cancellation policy
is:
o Cancellation is free if made 72 hours in advance before the booking start time.
o After the 72-hour cut-off period, no refund will be made.
💼 Service Provision and Client Responsibilities
• We will make every effort to ensure that the service is provided on time but will not
accept liability for failure to deliver the service at the stated time, where the delay in
providing the service is caused through events outside of the control of our chauffeurs
and staff.
• Whilst we do our utmost to ensure our drivers are punctual, you will understand that we
cannot accept responsibility for delays caused by circumstances out of our control.
• The driver will drive at safe and sensible speeds in accordance with road conditions,
traffic, and the legal speed limits.
• Clients are responsible for any damage they cause to the interior and/or exterior of a
vehicle on hire to them and will be billed accordingly for any repair or valeting required to
reinstate a vehicle to working order – as well as any subsequent loss of earnings for the
driver for the consequence of their vehicle being off the road.
• We provide subcontracted vehicles occasionally.
• By supplying your email address, you permit I London VIP Chauffeur to contact you via email. We never supply your email to any third party.
• If there are any changes or variations, including extra mileage to the journeys apart from
what was agreed at the time of booking, the client will be charged extras in accordance
with the pricing structure on our website. Any extra charges, including but not limited to
additional waiting time, unauthorised mileage, tolls, or parking fees, that are incurred
apart from what was agreed upon in the initial booking will be invoiced to the client at the
end of the service.
• We reserve the right to change your vehicle or chauffeur at any time if necessary.
• Every effort will be made by I London VIP Chauffeur to ensure that our vehicle(s) or
subcontractor’s vehicle(s) arrive on time.
• Our chauffeur(s) will travel by the most appropriate route on the day, unless instructed
otherwise by the client at the time of booking.
• I London VIP Chauffeur vehicle(s) and subcontracted vehicles are fully insured for
passenger and third-party claims.
• Clients’ properties are carried entirely at their own risk, and I London VIP
Chauffeur, shall not be held responsible/liable for any loss/damage to such property.
• I London VIP Chauffeur, will keep a lost property book at their office and will endeavour
to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the client.
• I London VIP Chauffeur and its chauffeurs have the right to refuse to carry any
passenger who is thought to be under the influence of alcohol or drugs and whose
behaviour poses a threat either to the chauffeur, the vehicle, or any other passenger(s).
• I London VIP Chauffeur maintains a strict non-smoking policy in all its vehicles.
• Nothing contained in these terms and conditions can affect the client’s statutory rights.
🗓️ Holiday and Event Surcharges
• Online quotations do not allow for public and bank holidays like Christmas Day.
• On Christmas Day, Boxing Day, and New Year’s Day, there will be a 100% surcharge on
all journeys.
• All other bank holidays will be subject to a 50% surcharge.
• All major sporting events, such as Wimbledon and Ascot, are charged at a premium rate,
which may mean online bookings for these types of events may not be valid.
• Online bookings do not apply to weddings. Weddings have a different pricing structure.
🏦 BUSINESS ACCOUNT CUSTOMERS
• Invoices: All invoices are to be paid to I London VIP Chauffeur within 30 days of the
date of the invoice, unless otherwise agreed in writing.
• Monthly Payment: On approval, business account customers can pay monthly.
• I London VIP Chauffeur, will provide a detailed invoice at the beginning of each month.
This will include a breakdown of all journeys and charges, disbursements, parking, and
cancellation fees incurred under that business account during the preceding month.
• Overdue Payment: I London VIP Chauffeur reserves the right to suspend customers’
access to their business account in the event of any overdue payment.
• Late Payment Charges: I London VIP Chauffeur, reserve the right to be paid all costs
for recovering late payment from overdue business account customers. This will include
I London VIP Chauffeur administrative costs and any associated costs incurred with
lawyers or debt collection agencies.
⚖️ Limitations Of Liability
• Whilst we have taken all reasonable steps to ensure the accuracy and completeness of
the information on this website, it is provided on an “as is” basis, and we give no warranty
and make no representation regarding the accuracy or completeness of the content of
this website.
• Further, no warranty is given that the Website and/or the Service shall be available on an
uninterrupted basis, and no liability can be accepted in respect of losses or damages
arising out of such unavailability.
• Access to and the use of this website is at your own risk.
• We do not warrant that the use of this website or any material downloaded from it will not
cause damage to any property, including but not limited to loss of data or computer virus
infection.
• We accept no liability for viruses.
• We recommend that you take all appropriate safeguards before downloading information
or images from the website.
🔐 Security
• Our secure server software encrypts all your payment card details.
• The process scrambles all the information, allowing no unauthorised third party to
intercept the data.
• Your browser will confirm that you are shopping in a secure environment by showing
either a locked padlock icon or an image of a padlock next to the payment details in the
relevant area of the website.
📧 Complaints Procedure
• We are very proud of our high standards of customer service. However, if we fail in
meeting these standards, please do not hesitate to contact us at any time by mail
at contact@londonvipchauffeur.com.
📝 Intellectual Property
• All website design, text, and graphics are ours.
• All copyright, trademarks and other intellectual property in the software are ours or our
licensors.
• You are not permitted to use the Website in any way that may infringe the intellectual
property rights contained on the Website.
• This means that you may not adapt, reproduce, publish, upload, extract, alter, store, post,
redistribute, reutilise, retransmit, or broadcast all or any of the contents of the website,
including but not limited to any trademarks or copyrighted material, without our express
permission.
• However, you are permitted to download and print out pages from the website for the
sole purpose of viewing your own personal information.
👤 Drivers Terms and Conditions
The Agreement details the provision of executive chauffeur services and/or chauffeur car service
by the Driver that will be performed by the Driver in accordance with these terms. The driver
acknowledges that full compliance with these terms is required.
Agreed Rates and Procedures
• The company will organise and advise pickup times for each customer, and it will forward
the chauffeur request details to the driver as and when required. The request details will
confirm the customer’s address, destination, and agreed mileage for the trip.
• The chauffeur request will be sent to the driver via SMS, WhatsApp, or e-mail and must
be responded to within 5 hours of receipt to be confirmed.
• Where a chauffeur request is operating as a back-to-back, the return transfer is paid at
50% of the full rate.
• MPV rates are only applicable when this vehicle type is requested and confirmed by the
company.
• Waiting time, tolls, and car parking can be claimed by the driver as agreed by the
company. On all our contracts, the first hour of waiting is free on airport pickup.
• Claims for waiting time, parking, and tolls must be received by the company within 24
hours of completion of the job.
Vehicle Mileage
• No ’empty’ journey costs are payable by the company. The company only pays when the
driver carries passengers.
• Excessive mileage will not be paid by the company unless there is due reason for this,
and the company agrees to pay. The Company will not unreasonably withhold its consent
to requests for excess mileage if the claim is justified and evidenced.
• The company must receive excessive mileage claims within 24 hours of completion of
the job.
Cancellations
• The company will pay no cancellation charges if a chauffeur request is cancelled prior to
the vehicle allocated by the supplier having commenced its journey.
• If a job is cancelled after the driver has commenced the journey that is the subject of the
chauffeur request, the company will consider a reasonable request for a cancellation
payment made by the driver.
Payment Terms
• The company operates a self-billing system and will send out an invoice to you for all
jobs that were subject to a chauffeur request.
• Payment will be made by BACS to the driver’s designated bank account within 10 days of
the job’s completion after the driver sends the invoice to the company with all jobs.
• The driver should provide the company with appropriate bank details.
No Employment / Independent Contractor Status
• During the term of this Agreement, it is agreed that the Driver’s status vis-à-vis the
Company is that of an independent contractor and not an employee of the Company.
• Nothing in this Agreement shall constitute a partnership between the Company and the
Driver. The Driver shall not have the power or authority to bind the Company.
• The relationship between the driver and I London VIP Chauffeur will be that of principal
and agent, and nothing in this agreement shall render you an employee, worker, or
partner of I London VIP Chauffeur, and you shall not hold yourself out as such.
• This agreement constitutes an agency agreement and not a contract of employment, and
accordingly, you shall be fully responsible for and shall indemnify I London VIP
Chauffeur for and in respect of:
o The Driver agrees that they will be responsible for the payment of any tax, social
security contributions, or other statutory levy or deduction which may be due in
relation to any consultancy fee, commission, or expenses payable pursuant to
this Agreement.
o The Driver is responsible for any VAT payable to HMRC on any amounts payable
under this Agreement.
o The drivers must communicate their VAT status to the company, notifying them of
any changes to it on a timely basis (which shall not be later than 7 days from the
date of change).
o The Driver accordingly agrees fully to indemnify and to keep fully indemnified the
Company against all and any liabilities for income tax, social security
contributions, or other statutory levy, deduction, or impost arising in respect of
any fee payable under this Agreement.
Driver Requirements
• Access to I London VIP Chauffeur Services is only permitted where you have
registered.
• You must be at least 21 years old (or the requisite age of majority in the jurisdiction in
which you are based, if older).
• You must hold a full DVLA, Northern Ireland, or other EEA state driving licence that is at
least three years old.
• You must have the right to live and work in the UK.
• You must hold a private hire driver licence, and you must own a vehicle with an
appropriate private hire vehicle licence.
• All drivers must be of smart appearance. Suit, tie, shirt, and shoes are the required dress
under this agreement.
• Drivers must not use handheld telephones whilst driving.
• Drivers must not smoke in the presence of customers.
• Drivers must ensure upon arrival at a collection point that the customer is the correct
individual.
• Drivers must assist customers with luggage and always be polite.
• Name boards: Drivers must carry an iPad (plane name board) when meeting customers
for any journey booked by the company.
• The supplier and its drivers must not solicit business from any customer first introduced
to them by the I London VIP Chauffeur Company. This will be prosecuted and reported
to TfL.
• Drivers should ensure that they are at the pickup point 30 minutes prior to their allotted
pickup time.
Driver Details
• The supplier should inform the company within 7 days of any changes of address,
telephone, e-mail address, bank details, or VAT status. The driver must ensure that they
are reachable by phone or email.
Confidentiality
• The Driver will keep confidential all matters pertaining to this agreement and the business
of the Company and will not discuss or divulge to any third party (including customers)
any information which is obtained by reason of this Agreement and/or the relationship
with the Company.
Insurance / Licences
• The supplier must ensure that all vehicles allocated to transfers booked by the company
have a valid private hire licence and appropriate insurance. Drivers and their vehicles
must always be compliant with all laws and regulations.
• The company requires a copy of all documents, registrations, licences, policies, etc.,
pertaining to the driver complying as aforesaid.
Customer Service
• The company is committed to providing a first-class service to all its customers.
Accordingly, all drivers will always employ the highest standards of service possible.
• The Company reserves the right to withhold payment in the case of serious complaints
received from customers about a Driver.
Vehicles
• The supplier must ensure that all vehicles will be a maximum of five years old, be air-
conditioned, and carry a hands-free mobile which the driver can use legally whilst the
vehicle is in motion.
• All vehicles provided should be free of mechanical defects and be regularly maintained.
Vehicles should be of the highest standard.
🤝 Entire Agreement
These Terms and Conditions represent the entire understanding relating to the use of the
Website and supersede all other statements, representations, or warranties (whether written,
made by email, or oral) made by us. Nothing in these Terms and Conditions shall affect the
liability of either party in respect of any misrepresentation, warranty, or condition that it makes
fraudulently.
Any rights not expressly granted in these Terms and Conditions are reserved by us.
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